Fixes
Follow these recommended steps to resolve common issues encountered during the setup or operation of the system.
Installer Does Not Start
- Ensure files are uploaded to the correct root directory
- Check file and folder permissions
- Clear browser cache and reload
Server Requirement Failed
- Enable missing PHP extensions from hosting panel
- Upgrade PHP version to the required version
- Restart web server after changes
Database Connection Error
- Recheck database name, username, and password
- Confirm database host and port
- Ensure database user has full privileges
Product Key Verification Failed
- Copy and paste the product key carefully
- Ensure server has internet access
- Generate a new product key if required
Migration Failed
- Verify database user permissions
- Increase PHP memory limit
- Refresh the page and retry migration
Admin Panel Not Accessible
- Check server error logs
- Clear application cache
- Ensure installation completed successfully
Mobile App Not Connecting to API
- Confirm correct API base URL in app configuration
- Ensure SSL certificate is installed
- Check server firewall or CORS settings
Push Notifications Not Working
- Recheck Firebase project configuration
- Upload correct configuration files
- Ensure notification service is enabled
Payment Gateway Not Working
- Verify gateway credentials from admin panel
- Enable the gateway before testing
- Use test credentials if available
Additional Tips
- • Always use a fresh database for installation
- • Avoid running the installer multiple times
- • Backup files and database before updates
If an issue persists after following these steps, pleasecontact supportwith detailed information and screenshots.